No Information, No Escalation
That the DMA makes sense for opening up ecosystems is shown by the case of Paris Buttfield-Addison. Dr. Paris Buttfield-Addison writes in »20 Years of Digital Life, Gone in an Instant, thanks to Apple« for hey.paris: No Information: Support staff refused to tell me why the account was banned or provide specific details on the decision. No Escalation: When I begged for an escalation to Executive Customer Relations (ECR), noting that I would lose the ability to do my job and that my devices were useless, I was told that “an additional escalation won’t lead to a different outcome”. ...