No Information, No Escalation

That the DMA makes sense for opening up ecosystems is shown by the case of Paris Buttfield-Addison. Dr. Paris Buttfield-Addison writes in »20 Years of Digital Life, Gone in an Instant, thanks to Apple« for hey.paris: No Information: Support staff refused to tell me why the account was banned or provide specific details on the decision. No Escalation: When I begged for an escalation to Executive Customer Relations (ECR), noting that I would lose the ability to do my job and that my devices were useless, I was told that “an additional escalation won’t lead to a different outcome”. ...

December 13, 2025 · 1 min · 135 words

A bot that fails

The article »Pluralistic: How I got scammed« by Cory Doctorow recounts an experience of fraud. Even someone as savvy as he is isn’t immune to scams. In the process, he also examines the issues surrounding artificial intelligence. we’re nowhere near a place where bots can steal your job, we’re certainly at the point where your boss can be suckered into firing you and replacing you with a bot that fails at doing your job ...

February 6, 2024 · 1 min · 91 words