No Information, No Escalation
Dass der DMA zur Öffnung von Ökosystemen sinnvoll ist, zeigt der Fall von Paris Buttfield-Addison. Dr Paris Buttfield-Addison schreibt in »20 Years of Digital Life, Gone in an Instant, thanks to Apple« für hey.paris No Information: Support staff refused to tell me why the account was banned or provide specific details on the decision. No Escalation: When I begged for an escalation to Executive Customer Relations (ECR), noting that I would lose the ability to do my job and that my devices were useless, I was told that “an additional escalation won’t lead to a different outcome”. ...